Who is Fern & Home?
We’re a small, passionate team curating thoughtfully designed home furnishings that bring fresh, elegant character to your space. Every piece is handpicked for quality, beauty, and timeless appeal.

Where are you based?
We’re based in the U.S. — thoughtfully serving customers across the contiguous 48 states.

What happens once I place my order?

Our Order Process

1. Place Your Order – Browse our collection and add your favorite items to your cart. When ready, proceed to checkout and complete your purchase.

2. Order Confirmation – Once your order is placed, you’ll receive an email confirmation with your order details and receipt.

3. Processing & Preparation – Our team carefully prepares your order. Processing times vary based on the item but typically take 1-3 business days.

4. Shipping & Delivery – As soon as your order ships, you’ll receive a tracking link to follow your package’s journey to your doorstep.

5. Enjoy Your New Home Furnishings! – Once your order arrives, transform your space with beautiful, high-quality pieces.

Can I modify or cancel my order?

We get it—plans change. Once your order is placed, it heads into processing pretty quickly, which means we might not always be able to make changes. If you need to cancel, just drop us a note at hello@fernandhome.com with the subject line Order Cancellation Request as soon as you can. While we can’t guarantee cancellations or changes, we’ll do our best to help if your order hasn’t already been prepared for shipment.

Where do you ship?

At the moment, we ship to the contiguous 48 United States only, excluding Alaska and Hawaii. We're a small, passionate team focused on delivering the best experience within this region. Stay tuned — we’re hoping to expand our reach in the future!

How much does shipping cost?
Shipping costs are calculated at checkout and are based on your order size, weight, and delivery address. We occasionally run free shipping promos — make sure to sign up for our newsletter so you never miss out!

When will my order ship?
Most orders ship within 1–3 business days after processing. Once your order ships, you’ll receive an email with tracking info so you can follow your delivery’s journey to your home.

How long will delivery take?
Delivery times depend on your location and the shipping method selected at checkout. Typically, orders arrive within 3–7 business days once shipped.

Can I track my order?
Absolutely! Once your order leaves our hands, we’ll send you a tracking link so you can follow your package every step of the way.

Do you offer expedited shipping?
Not at this time. As a growing brand, we’re focusing on delivering beautiful pieces with care. We hope to offer faster shipping options soon!

Are your products in stock?
We aim to keep our online inventory updated in real time. If an item is out of stock, it will be noted on the product page. Have your eye on something specific? Drop us a note — we’re happy to let you know when it’s back!

Do you offer custom pieces or modifications?
At this time, all items are sold as shown on the website. As we grow, we hope to offer customizable options in the future.

Do you accept returns or exchanges?
All sales are final. We currently do not accept returns or exchanges.

If your item arrives damaged or defective, please reach out to us at hello@fernandhome.com within 48 hours of delivery with photos and order details — we’ll work with you to make it right.

What should I do if my item arrives damaged?
We're so sorry! If your order arrives damaged or defective, please contact us within 48 hours of delivery at hello@fernandhome.com. To help us resolve the issue quickly, include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

Our team will review your case and provide next steps, which may include a replacement, store credit, or another resolution.

How can I reach you?
We’re here for you! The best way to get in touch is by emailing us at hello@fernandhome.com. We typically respond within 1–2 business days.

Do you have a showroom or physical store?
Not yet — we’re an online-only boutique for now, thoughtfully curating pieces you can shop from the comfort of home.

Can I collaborate or partner with Fern & Home?
We’d love to hear from you! Reach out to us at hello@fernandhome.com with a bit about yourself or your brand, with the subject COLLABORATE, and we’ll be in touch if it’s a good fit.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay and Google Pay at checkout.

Do you offer gift cards?
Not yet — but stay tuned! We hope to add gift cards soon.

Can I use multiple promo codes on one order?
Only one promo code can be applied per order. If you have multiple codes, choose the one that works best for your current purchase.

Do you offer trade discounts or designer programs?
Not at this time — but as we grow, we hope to support the design community with exclusive perks. Keep an eye on our website or newsletter for future updates.